O R D E R & S HIPPING POLICY
We welcome UK & International customers. Before you purchase, you are responsible for reading the full item listing before making the commitment to buy. prices are £ (GBP).
WE SHIP ALL ORDERS WITH ROYAL MAIL. standard & 1st class options available at checkout. delivery times are indicative of royal mail guidelines. INTERNATIONAL MAIL TIMES WILL VARY.
we cannot be responsible for the delivery times of royal mail.
shipping offers are for shipping to one address, and not split or multiple addresses.
For free shipping in UK on 4 bars or more & baby gift sets , we send standard, so please allow 3-5 business days within mainland UK.
LOCAL TO KNARESBOROUGH? YOU MAY SELECT PICK UP @CHECKOUT TO AVOID DELIVERY COSTS. PLEASE LET US CONFIRM THE TIME YOU CAN COLLECT VIA PHONE TEXT/EMAIL, AND ALLOW FOR NEXT BUSINESS DAY.
PLEASE ENSURE YOUR NAME, ADDRESS & POSTAL CODE ARE CORRECT WHEN SUBMITTING YOUR ORDER. WE CANNOT BE HELD RESPONSIBLE FOR NON-DELIVERY OF OUR BEAUTIFUL PRODUCTS IF THIS INFORMATION IS INACCURATE.
Please accept that handmade soaps are unique, bars will vary from batch to batch. Similarly, soap dishes made for us, will vary slightly in size and pattern. Allowance must be made for these facts when reviewing product photographs on our website. Colour variance may also occur as a result of the photographic and digital imaging process.
We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may occur. we reserve the right to add, modify, or remove any purchase offers, at any time.
WE MAY CHANGE OUR PRODUCT OFFERING & POLICIES WITHOUT PRIOR NOTICE. WE MAY PERMANENTLY OR TEMPORARILY TERMINATE OR SUSPEND ACCESS TO OUR WEBSITE OR SERVICES WITHOUT NOTICE & LIABILITY FOR ANY REASON, OR NO REASON.
YOUR USE OF OUR WEBSITE OR SERVICE SIGNIFIES YOUR ACCEPTANCE OF ALL POLICIES ON THIS PAGE.
WE WILL HAPPILY ACCEPT RETURNS WITHIN 14 DAYS UPON RECEIPT OF PURCHASE, PROVIDED THE BAR(S) ARRIVE BACK TO US UNUSED, IN THEIR ORIGINAL, INDIVIDUAL SOAP BOX or bags. SOAP DISHES TOO MUST BE UNUSED. WE CANNOT REFUND THE COST OF DELIVERY/POSTAGE INCURRED WHEN RETURNING ITEMS, BUT WE WILL REFUND YOUR ORIGINAL DELIVERY / POSTAGE COSTS. WE WILL PROCESS YOUR REFUND WITHIN 5 WORKING DAYS UPON RECEIPT OF RETURNED GOODS. REFUNDS ARE DONE BY OUR PAYMENT PROVIDER, SQUAREUP EUROPE LTD IN ACCORDANCE WITH THEIR POLiCIES. PLEASE CONTACT US AT INFO@LILYANDRABBIT.CO.UK WHEN MAKING A RETURN.
PAYMENT MUST BE MADE IN FULL BEFORE WE CAN FULFILL YOUR ORDER & SEND IT TO YOU. YOUR PAYMENT WILL BE PROCESSED BY SQUAREUP EUROPE LTD. BY SUBMITTING A PAYMENT, YOU ACKN0wLEDGE THAT YOU ARE AUTHORISED TO USE THE DEBIT OR CREDIT CARD YOU USE TO MAKE THE PAYMENT.
PLEASE DROP US A LINE AT INFO@LILYANDRABBIT.CO.UK!